There are typically two kinds of interventions that can drive change in any organization, society, community or even a country. Thru Collective Intelligence New Age of Learning, we try to demonstrate how Every challenge we deal with the world, including business’s today, falls in one of these two categories.

1. Humanistic
2. Systemic

Primarily these two factors are responsible for creating issues in the organizations, and creating higher awareness around them is the only solution.

Humanistic issues are defined as something to do with the individual personalities and its related outcomes, known as the behaviour. However, systemic issues are subtler and more complex to identify and define. Ironically, humanistic issues are to some extent, if not fully, responsible for the systemic issues.
When people focus only on their roles, they may play their part well, but they have little sense of responsibility for the overall results produced when all the parts interact. Likewise, when the results are disappointing, it is very difficult to know why? All people may say is- “someone screwed up.” Only higher understanding of the systemic behaviour can help prevent such errors.

Here is an example of a humanistic and systemic problem.

We all know the increasing attacks of terrorists or Naxalites in Kashmir and Chhattisgarh respectively. Typically, everyone tends to blame the government and says it is not doing enough to control such attacks, or perhaps turning out to be a complete failure at managing these issues well. However, with systemic understanding, we can see that it is vicious that both the government and terrorist organizations are stuck into. Let’s understand this further.

With the increasing pressure on the government to eliminate terrorism and bring normalcy in the valley region, it tightens the security, set up more monitoring stations, and pushes more security personnel, thus resulting in the increase in their movement. Terrorist outfits, on other hands, perceive this as an increased threat and plan to respond. They either attack armed forces or recruit terrorists or sometimes both.



Similarly, with increased activities of terrorists, armed forces respond militarily.



(Graphic by: #CreativeHeadsODSolutions)

This loop of actions and reactions from both the sides leads to greater loss of lives, while each side accusing the other.
Below is a diagram that can help you understand more clearly this never-ending actions & reactions from both the forces and the terrorist outfits. Both sides believe they are right in their approach to handling the escalating pressure, and what is primarily missing is the systemic understanding. It is a system what’s causing the behaviour.

Collective Intelligence_New-Age-of-Learning_-Indian-HR-associates


Furthering this humanistic and systemic understanding of a real organizational challenge. For example. when the business is low, the first thing that strikes the employers’ mind is to cut costs, thus, causing some processes to change and shut down a few facilities or services, finally resulting in terminating employees. Below is what happens at the employees‘ end, and what customers experience.



Eventually what was started as a preventive/corrective action, started a chain reaction and caused everything to collapse. understand it thru Collective Intelligence New Age of Learning.


Often, in order to understand issues/problems we like to dissect and break things apart, and that’s what we have been trained to do throughout our education, however, we tend to completely ignore the interconnectivity and interdependency that exist in the different components to make the whole.

Challenges caused by the system itself go largely unnoticed as they are non-obvious ones. So before we can even start finding solutions for them, the question stands before Us is how do we even start seeing them at first? I’ll suggest two approaches for achieving this, but first, there must be a deeper and persistent commitment to learning.

  1. One should be absolutely open-minded and be prepared to be wrong. Because if it was that simple to understand or identify and do, then someone must have done it by now. Be ready to accept that you are part of the problem. Your own mental approach and your own way of seeing things is probably part of the problem. You need to expand your learning horizon in order to see the non-obvious, The Collective Intelligence.
  2. We must form a team of responsible and capable individuals with the different point of view who can see different parts of the system, to collectively start seeing the system. Something they individually can not see, so that we can create collective intelligence.

Remember, before you even start seeing the areas of high leverage, it may take some time, to develop, adept and apply the new knowledge, so be patient and stay committed.


You can not solve a problem with the same level of consciousness that created it. 

– Albert Einstein

Your Comments are welcome!

About the Author:

Hemant, Managing Director & CEO
Creative Heads OD Solutions

A dreamer, speaker, consultant and a coach, Hemant has journeyed through different worlds beginning with Mathematics, then Music, and now Management.

Getting selected in one of the programs offered by Stanford Global School of Business, Hemant took a detour and stepped into consulting & coaching. He is now a System Thinker, a Professional Coach (Coach For Life, USA), Facilitator, Consultant. He is also Master Facilitator/Trainer at SHRM India. Besides his studies in the field of Clinical Music Therapy and business major in marketing, he received his initial exposure to the world of learning & development in the US with a management consulting firm named Groh Consulting, Chicago.

A member of Phi-Theta-Kappa scholars’ organization in the US, Hemant is a Certified MBTI Professional from American Management Association, Chicago, and has been part of leadership & change programs for several organizations in India, and was a member of the panel of three on-site judges for HRM Awards Sri Lanka 2015, conducted by SHRM India. IHAHR Research#CollectiveLearning #HRresearch,#organizationbehavior,#systembehavior,#systemthinkingThere are typically two kinds of interventions that can drive change in any organization, society, community or even a country. Thru Collective Intelligence New Age of Learning, we try to demonstrate how Every challenge we deal with the world, including business's today, falls in one of these two categories. 1....Connecting HR - The only big thing